Full time response
Provide 7 * 24-hour technical service, respond to problems within 2 hours, provide solutions and repair services within 8 hours. If remote resolution is not possible, promise to arrive on site within 24 hours.
Regular follow-up
We adopt a dedicated person's regular follow-up method. During the free maintenance period, we will regularly investigate the implementation and maintenance of the software, extract user opinions, solve user problems, and establish user service files.
Remote online support
With the user's permission, our support engineers or experts can remotely log in to the user's server to view the problem and know where the user is troubleshooting.
field service
During the warranty period, provide on-site services such as installation, implementation, business guidance, opinion handling, maintenance, training, and fault support.